Tropical Freeze, LLC FAQ

Tropical Freeze, LLC

Frozen Beverage Machine Rentals

Frequently Asked Questions

This page is designed to answer some of the common question people ask when thinking about renting a frozen beverage machine.

1. How do I know if I should rent a single unit or a double unit?

If you are expecting more than thirty guests at your event, we recommend renting the double unit.

2. Aside from the machine itself, what is included in the rental?

Delivery up to 25 miles
Set-up (we will also mix everything for you)
Flavor concentrate for your first 2½ gallon batch in each tank
Machine pick-up and cleaning/sanitizing

3. What supplies will I need to be prepared for my event?

Two gallons of bottled drinking water per each 2½ gallon batch. Bottled water ensures a tasty beverage and the containers are useful for storing extra mix in a refrigerator or cooler during the party. Please purchase gallon size bottles, not the 2.5 gallon size.
One liter of alcohol (if you are serving alcoholic beverages) per each 2½ gallon batch. NOTE: Normal bottles of alcohol (sometimes referred to as a “fifth”) are 750 ml, not one liter. We do not have a liquor license. We cannot provide alcohol for you.
Cups – Styrofoam cups, while not exactly stylish, will: 1) keep the drinks frozen longer, and 2) keep your guests’ hands comfortable.
Straws – The neon colored ones will add a nice “tropical” flare to your party and they also help your guests identify their drinks. Or you can get fancy and find “themed” straws at a party supply store.

4. How many “batches” will I need for my event?

This is a difficult question to answer because it varies with every party. Each 2½ gallon batch is 320 ounces. The number of drinks each batch will yield depends on the size of the cups you plan to use. Each batch will yield:

40 8 oz. drinks OR 32 10 oz. drinks OR 20 16 oz. drinks

The number of people each batch will serve depends also on how many drinks each person consumes. Younger people tend to drink a little more than an older crowd. Women tend to drink frozen drinks a little more than men. Our best rough estimate would be one to one and a half batches per forty guests.

5. What forms of payment do you accept?

We accept cash.

We accept checks made payable to “Tropical Freeze”. When paying with a check, be prepared to provide proof of a valid driver’s license. A $25 fee will be charged for any NSF checks.

All major credit cards are accepted. Use the Online Store and pay with confidence. PLEASE confirm your order prior to any online payment. Credit card payments made prior to order confirmation WILL NOT guarantee the rental reservation of a machine.

6. Is a deposit required to rent a machine?

A deposit of $75 is required only for rentals booked more than one month in advance.
Deposits are 100% refundable if the rental is canceled at least two weeks prior to the event.
The full amount of the deposit will be applied to payment upon delivery of the machine.
$50 of the deposit will be refunded if the rental is canceled between one and two weeks prior to the event.
No deposits will be refunded if the rental is canceled within seven days of the event.
When sending a deposit, write “FAQ #6” in the memo of your check to indicate acknowledgment of the deposit policy.

7. Can I have the machine set up outside on my patio?

While our machines are designed for inside use, we can set up the machine outside at your request. However, we cannot guarantee the performance of the machine if it is set up outside.